US websiteSHIPPING QUESTIONS? SEE BELOW...
Q. Is Shipping Really Free Anywhere in Canada?
A. Yes Indeed! IF YOU MEET THE MINIMUM PURCHASE AMOUNT, we offer free shipping automatically in your checkout process. Does that cost us money on our end? You bet it does, sometimes a lot. But we do it for you because we believe it is our duty to serve our customers to the best of our ability.
We also do it because we care about you, our Canadian customers because you are our life blood and the reason we exist. Most other companies don’t offer free shipping on ALL ORDERS because, well, put simply, they want to make more profits off their “valuable” customers.
Q. WHAT IS THE 1-YEAR ORDER REPLACEMENT GUARANTEE?
A. Every order is backed by the best guarantee in Canada automatically as part of our HANDLING & REPLACEMENT FEE. That means if your order is missing, damaged or defective, we will replace that order right away. Click here to learn more about how this amazing guarantee is the best around and will make you feel 100% sure we are the #1 best site to buy contact lenses online in Canada! Therefore, when you buy from us, your order is always guaranteed in ways other simply do not.
Why do we offer this? Because as we all know that packages can be STOLEN, DAMAGED or LOST by Canada Post. So in order to be able to replace your entire product, we have a fee to manage those costs. Just know the fee is minimal, but the security of knowing you are protected is PRICELESS.
Q. WHAT COUNTRIES DO YOU SHIP TO?
A. We ship nationwide to anywhere in Canada and cannot ship to any other country other than Canada. However, if you would like to ship to the United States, please go to Contactsforless.com, (our sister site) and order there. You can have your billing address be in Canada but you can ship to the U.S. if needed.
Please know that we are 100% Canadian owned and operated and can exclusively serve only Canada. Also That’s right! We are not some huge, stale corporation that tries to send contact lenses all over the world. Nope! We are Canadians who believe we serve you best by being focused exclusively on YOU!
Q. WHAT SHIPPING OPTIONS ARE AVAILABLE?
A. Can you say “FREE SHIPPING ANYWHERE IN CANADA”? That’s it. The reason we only provide the one FREE SHIPPING OPTION is because we realized that shipping can vary from 5 – 25 days here in Canada. Customers were often confused what EXPRESS or EXPEDITED meant because that can vary wildy if shiping to (for example) Nova Scotia versus Alberta.
So, to keep it honest, simple and clean, decided that offering a free shipping option as the main option was best for the customer.
Q. WHEN SHOULD I REQUEST ADDITIONAL PROTECTION FOR MY PACKAGE?
A. We strongly suggest that you request a signature required and/ or have the package delivered to the nearest post office if you don’t have a safe mail box or mail facility.
Please do note that ContactsForLess is not responsible for inadequate mail delivery options and is not liable for packages lost or stolen after delivery. If a package is stolen after delivery* due to the customer not having a safe and secure mail box or mail facility, ContactsForLess will not replace the shipment or refund the payment.
*Once Canada Post marks an item “delivered” is when the delivery is deemd to be complete.
Q. WHERE'S MY PACKAGE TRACKING NUMBER?
A. You will receive an email the same day we ship your product. This email will contain your tracking and other important information. You’ll then be able to check on the status of your package and see the estimated date when it will arrive. Please check your Junk folder as well.
Q. HEY! MY PACKAGE IS MISSING!
A. Sometimes that happens and although we cannot control what Canada Post does once we give them your package, we CAN HELP YOU ANYWAY! We can contact them on your behalf and find out more and let you know. We are here to help you!
WHAT IF THERE IS A POSSIBLE DELAY – PLEASE WAIT 24-48 HOURS BEFORE TAKING ACTION
If your package ends up being classified as “not yet delivered” On the Canada Post tracking status page, it could still be on its way. Due to the weather, road conditions, or even statutory holidays deliveries can be delayed. If you do not receive your product(s) despite receiving an email stating that it was delivered, we recommend the following:
Please wait an extra 24-48 hours. This is because Canada Post’s system sometimes marks it delivered early.
Please check your community locker, or possible safe drop areas such as your back porch.
WHAT IF YOU CAN’T FIND THE PACKAGE WHERE CANADA POST SAYS THEY LEFT IT?
CANADA POST: You can call Canada Post at 1-866-607-6301 within 3 business days of the scheduled delivery to inquire about your missing package. You can also CLICK HERE to track your package.
You can CONTACT US AT CONTACTSFORLESS.CA and let us know. Because you have ORDER INSURANCE, we will immediately replace your product and ship it to you with the same method you used when you ordered! Contact us in the following ways:
email us at [email protected]
call us at 1-866-925-8327
If it has been more than 3 business days, email us at [email protected] and let us know your order number and we will coordinate with Canada Post and to search for your package, and also replace that order AS SOON AS POSSIBLE!
